Returns

Return Policy 

**This policy applies to items purchased online through uturnfasteners.com. For items purchased through other methods, contact us and we will work with you concerning the return.

 

**All orders over $500 placed online are considered non-returnable. If you wish to return an order over $500, contact us, and we try to work with you concerning the return.

 

Voluntary Returns

If the product received is correct and returned at the buyers request, the product will be subject to a 20% restocking fee on the price of the product. Buyer is responsible for return shipping. Incoming freight charges to buyer will not be refunded. In the event that the product was shipped free of charge to buyer, the buyer will need to pay incoming and outgoing shipping charges if wanting to return the product. Products must be unused, in original, unopened packaging to be eligible for return. Buyer must request return within 20 days of receipt of goods. Refunds to buyer will be processed after the product is received and inspected by U-Turn Fasteners. 

In situations where products are not in original packaging or 20 days or more have passed since buyer has received goods, returns will be handled on a case by case basis. Contact us to discuss this and any issues or questions you have at 972-314-1221.

Orders with Errors

In the event that there is an error with your order, please contact us to report the error and send a picture of the product in its original packaging as well as a picture of the packing slip. You must notify U-Turn Fasteners of the error within 30 days of receipt of goods. Products must still be original packaging and unused. If the product you received is incorrect, you will be refunded for the cost of the product and shipping, and you will be given a UPS number to use to ship the parts back to us at no cost to you.